TeamDynamix
TeamDynamix is a ticketing service used by technology services to streamline and manage
support requests. When students, faculty, or staff encounter technical issues, they
can submit tickets through TeamDynamix, detailing their problems or service needs.
The platform then categorizes, prioritizes, and assigns these tickets to the appropriate
personnel for resolution. It provides features for tracking the progress of each ticket,
communicating updates to the requester, and generating reports on service performance
and trends. Additionally, TeamDynamix is used for asset management by our Digital
Infrastructure team and IT Liaisons to inventory and track campus devices.