Client Services
Meet The Team
Harry Zahlis, Manager
Harry Zahlis is the Manager of Technology Support Services which provides liaison
support to all the colleges and division on the Fresno State campus. There are 20
dedicated individuals who work hard to provide technical support withing the colleges
and divisions. He is also temporarily managing the Technology Service Desk which provided
Level one support for faculty, staff and students. We have 3 dedicated folks who provide
a very high standard of service. Harry has been serving at Fresno State since August
of 2018. Prior to joining the Bulldogs he served at Fresno City College for 19 years
where he was the Network Coordinator and on two occasions served as Interim Director
of Technology. His work atFresno State and FCC has given him over 25 years of higher
education experience (and counting). Prior to coming to higher education he served
the City of Sanger in various roles for almost 10 years. During his tenure at each
organization he has taken up leadership roles serving on various committees and organizations
to foster positive growth within these organizations. He has been a mentor to numerous
students at each institution and still maintains relationships with these who have
gone on to pursue their own careers. Personally, Harry is involved in various Masonic
youth orders (he is currently the 2025 State Rainbow Dad for the California International
Order of the Rainbow for Girls) and sits on two Advisory Boards. He has three children,
Adam (2024 Fresno State), Nicholas (2024 UC Santa Barbara) and Olivia (2025 CSU Chico).
He enjoys following Drum Corps International and is an alumnus of the Concord Blue
Devils, enjoys reading non-fiction and mystery/suspense. And always loves spending
time with friends. Harry attended Fresno City College and graduated in 1989 from Fresno
State with a degree in Political Science and considers himself a life-long learner.
Technology Support Services
The Technology Services IT Liaison Tier 2/3 Technical Support team is dedicated to providing advanced technical assistance and support to individual campus colleges and departments. Our primary focus is to ensure seamless technology operations by addressing complex technical issues, troubleshooting advanced system problems, and offering tailored solutions that align with the unique needs of each department. By acting as a bridge between campus units and central IT services, our team delivers specialized support, facilitates efficient problem resolution, and implements strategic improvements to enhance overall technological performance. We are committed to fostering a collaborative environment where technology supports academic and administrative excellence.
Technology Service Desk
Based on industry standard methodologies, the Technology Service Desk is here to assist you. With a tight focus on level 1 triage the Technology Service Desk team is available to support you over the phone or in person. Utilizing shift left methodologies the Technology Service Desk employs Self Help portals, business automation and a team of experienced support agents enabling the team to quickly determine your support needs, create the appropriate support Ticket, escalate where needed and follow up on outstanding issues. The Technology Service Desk is the first stop for all Technology Services support needs on campus.