Client Services
Meet The Team
Harry Zahlis, Manager
Harry has been a dedicated member of the Fresno State community since August 2018. Before joining the Bulldogs, he spent 19 years at Fresno City College, where he served as the Network Coordinator and twice as the Interim Director of Technology. With over 25 years of experience in higher education, Harry has consistently demonstrated a commitment to supporting and advancing institutional growth.
Before his career in higher education, Harry worked for nearly a decade with the City of Sanger in multiple roles. Throughout his career, he has been actively involved in numerous committees and organizations, contributing to positive change and fostering collaboration within each institution. He takes great pride in mentoring students and has maintained lasting relationships with many who have left to pursue successful careers. Harry holds a degree in Political Science from Fresno State, where he graduated in 1989. He considers himself a lifelong learner.
At Fresno State, Harry oversees Support Services, which includes 20 liaisons dedicated to assisting faculty, staff, and students across all colleges and divisions. He also manages the Technology Service Desk, which provides critical phone and walk-in support through a team of full-time staff and student assistants.
Technology Support Services
The Technology Services IT Liaison Tier 2/3 Technical Support team is dedicated to providing advanced technical assistance and support to individual campus colleges and departments. Our primary focus is to ensure seamless technology operations by addressing complex technical issues, troubleshooting advanced system problems, and offering tailored solutions that align with the unique needs of each department. By acting as a bridge between campus units and central IT services, our team delivers specialized support, facilitates efficient problem resolution, and implements strategic improvements to enhance overall technological performance. We are committed to fostering a collaborative environment where technology supports academic and administrative excellence.
Technology Service Desk
Based on industry standard methodologies, the Technology Service Desk is here to assist you. With a tight focus on level 1 triage the Technology Service Desk team is available to support you over the phone or in person. Utilizing shift left methodologies the Technology Service Desk employs Self Help portals, business automation and a team of experienced support agents enabling the team to quickly determine your support needs, create the appropriate support Ticket, escalate where needed and follow up on outstanding issues. The Technology Service Desk is the first stop for all Technology Services support needs on campus.