Client Services

Technology Support Services

Computer Deployment

Computer Deployment is an integral part of the IT Liaison support. Our technicians handle the setup and installation of new computers across campus. From configuring hardware and software to ensuring systems are ready for use, we provide a seamless deployment experience that minimizes downtime and maximizes productivity for faculty, staff, students and our campus guests.

Send a Computer Hardware Support Request

Faculty and Staff Laptop Deployment

Our Faculty and Staff Laptop Deployment service is dedicated to equipping faculty with the necessary laptops for their teaching and research needs. We handle the provisioning, configuration, and setup of laptops on a cyclical replacement schedule ensuring that faculty members receive up to date, fully operational devices tailored to their specific requirements.

Send a Computer Hardware Support Request

IT Asset Management

Technology Services Asset Management ensures effective tracking and management of all technology assets including hardware and software. Utilizing TeamDynamix Asset Management software, we maintain accurate records and oversee inventory. ITL teams also manage lifecycle processes to optimize asset utilization and ensure that departments have access to the current up to date technology they need.

Software Deployment

Our Technology Services IT Liaison team ensures that software applications are efficiently installed, updated, and maintained across campus systems. We manage software distribution and configuration to ensure compatibility and performance, supporting the diverse needs of our campus community.

Send a Request for Software Deployment

Technology Quote Creation

Our ITL team is ready to deliver Quote Creation’s for all departmental and individual user needs. The service offers detailed and accurate pricing for technology solutions, software and hardware. We work closely with departments to understand their requirements and provide customized quotes that align with their budget and technological needs, facilitating informed decision-making and streamlined procurement. If you are ready to make a technology purchase, work with your department Liaison.

Tier 2 and 3 Technical Support

Our Tier 2 and 3 ITL Technical Support team provides expert-level assistance for complex technical issues, ensuring smooth and efficient technology operations across campus colleges and departments. We focus on advanced troubleshooting and issue resolution, delivering tailored solutions that address the specific needs of each department and enhance overall user experience.

Zoom Phone Support

Being a Zoom Suite campus our campus utilizes zoom IP phones across campus. Our Tech teams are specialized in the support of our Zoom phone systems, including setup, troubleshooting, and maintenance. We help departments integrate and manage their Zoom phone solutions, ensuring reliable communication and addressing any issues to keep communication operations running smoothly.

Send a Request for Zoom Phone Support

Technology Service Desk

Adobe Creative Cloud Account Support

The Technology Service Desk and Client Services handle Adobe Creative Clpud account setup, licensing issues, and software troubleshooting. Our goal is to ensure that creative professionals and students have uninterrupted access to Adobe’s powerful design and multimedia tools.

Send a Request for Adobe Creative Cloud Account Support

Campus Wifi Support

Fresno State along with other College campuses utilize Eduroam campus wide WIFI.

Send a Request for Campus Wifi Support

Fresno State Account Management

The Technology Service Desk can assist with issues related to the support of campus-wide accounts, including email and system access.

Send a Request for Fresno State Account Management Support

Office 365 Account Support

We assist with account setup, configuration, and troubleshooting for tools such as Outlook, Word, and Excel. By providing ongoing support and resolving issues, we help faculty, staff, and students maximize their use of Office 365 for effective communication and productivity.

Send a Request for Office 365 Account Support

Technology Services Knowledge Base

Looking for self help? Technology Services understands that many individuals like to fix issues on their own. Our Knowledgebase gives users the information they need to enable self help on common issues related to campus wifi, Email, Duo 2 factor, and many other issues.

Explore Technology Services Knowledge Base

Tier 1 Technical Support

Triage Level Technical support for CSU Technologies

Walk-In Support

Located in the USU, Technology Services offers walk-in technical support for CSU support technologies, no appointment needed.