Planning and Digital Transformation
Meet The Team
Max Tsai, Director
With over 25 years in higher education IT, Max Tsai has empowered students and faculty to fully leverage technology innovations to enhance learning, teaching, and research. His experience includes leading numerous IT projects and managing technology development, change management, and resource planning to ensure the efficient use of resources and cost control.
Currently, he leads a team of IT professionals responsible for Campus Applications and Data Integrations, Digital User Experience, Accessibility, and Digital Transformation initiatives. His efforts focus on streamlining processes, modernizing systems, and improving the overall experiences of students, faculty, and staff in alignment with the university’s evolving needs.
His most notable achievement is the Leadership, Innovation, and Technology Experience (LITE) internship program, part of the Hub of Digital Transformation and Innovation (DXIHub). This program has successfully promoted student success by inspiring students from diverse disciplines to develop innovative solutions to real-world challenges.
Max is deeply committed to fostering an inclusive and equitable environment and is passionate about closing the digital divide in underserved communities.
Planning, Technology Experience, and Partnership Development
Development and integration of campus digital transformation supporting the future of Fresno State through digital innovation and transformation efforts, focusing on user experience and delivery of excellence in digital services and solutions. This team actively supports the CIO's vision and special projects with the direct contribution to the organization's overall success and playing a key role in advancing its technological initiatives.
- Implement strategy and programming, research trends in innovation, and manage resources and communications regarding digital platforms and services, with training and documentation.
- Partner closely with campus constituents to discover, explore, and advance efforts to support student success through technology and innovation efforts.
- Promoting technology solutions, in partnership with Project Management Office (PMO), to enhance efficiency, communication, and overall campus experience.
Campus Application Management and Support
Overseeing the deployment, configuration, and maintenance of IT Enterprise Solutions and providing assistance to students, faculty, and staff in using and troubleshooting campus applications to ensure a positive technology experience. This team partners closely with PMO and Technical Architecture Group (TAG) for the successful planning, development, and delivery of application systems; and, coordinates project assignments.
- Provide user support and administration to the campus application systems and related services, including but not limited to the campus CRM, Kuali Build, Adobe Sign, OnBase, Boomi, U-Achieve, RAVE, and Transact.
- Team with technical professionals (DevSecOP teams), programmer developers, and ERP analysts to coordinate the deployment of applications and provide ongoing maintenance and updates to address issues and improve functionality.
- Create comprehensive application/product configuration documentation and develop automation and scripting.
Campus Application Development and Integration
Responsible for designing, developing, and integrating software solutions that support various academic, administrative, and operational functions. This DevOP team, partnering with the infrastructure, Peoplesoft, ISO, and DBA groups, leads the development of data integration solutions to enable the exchange of data between various systems and applications; and, ensure interoperability and data consistency across different platforms and databases.
- Develop software applications (custom or using third-party tools) to address identified needs. These applications can range from websites for students to access academic resources to administrative tools for faculty and staff.
- Integrate new and 3rd-party applications with existing campus systems, such as student information systems, learning management systems, customer relation management systems, and administrative databases ensuring data consistency and efficient workflows (ETL).
- Create comprehensive development documentation, coding standards, and source code management.
Digital Accessibility
Create digital experiences that are inclusive and accessible to all users, including those with disabilities. Establish Digital Accessibility Training with the immediate focus of
- Practical Accessibility Techniques
- Accessible Multimedia and Documents
- Continuous Learning and Updates
It is an on-going effort to be integrated into the digital transformation process:
- Awareness and Sensitization
- Understanding Disabilities, Assistive Technologies, and
- Web Content Accessibility Guidelines (WCAG)
- Responsive Design for Accessibility
- Inclusive User Experience (UX) Design:
- Community of Practices
